If you have reserved a spot online and have not signed in at the front desk at least 10 minutes prior to the spin or yoga class starting, your spot will be given away.
When you reserve a spot online you have up to 4 hours prior to the spin class; and up to 30 minutes prior to the yoga class to remove yourself from a class without penalty. Once your spot is cancelled, the class will be returned to your series to be used at a future date. Please note cancellations can only be done online, no phone cancellations will be taken.
If you do not cancel out of the classes within the specified time frame listed above, a class will be deducted from your membership. For unlimited memberships, a late cancel penalty of $15 will be applied to your credit card on your account. Please honour your commitment and show up for your reservation.
If you are unable to book a bike because the class is full, we highly recommend putting yourself on the waitlist. As bikes open up, we give them away to riders on the waitlist in the order that they put themselves on.
If it is more than 4 hours before the start of the class, you will automatically be added to the class you are waitlisted for. You will receive a confirmation based on your notification preference. If it is less than 4 hours before the start of the class and you have been added from the waitlist, you cannot cancel without the late cancel penalty.
We recommend that you change your notification preference to receive text notifications to ensure you are notified immediately if you have been added to the waitlist.
Follow these steps:
1. Click the following link:
Crowfoot: MINDBODY Link
17th: MINDBODY Link
2. Type in your Email and Password in the top right corner of the page to log into your account.
3. Click on the MY INFO tab
4. Click on Profile in the sub menu and the Edit button in the top right corner of the Personal menu.
5. Go to Notification Preference at the bottom of the list, select Email and Text Messages from the drop down menu.
6. Click Save.